FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Find quick answers below or check our Shipping Page.
Do you ship worldwide?
Yes, we ship worldwide. Enter your delivery address at checkout to see available shipping options and costs.
How long does shipping take?
Standard shipping takes approximately 7–14 days. Express shipping takes approximately 3–5 days. These estimates begin after the 5-business-day personalization period.
Does express shipping speed up personalization?
Express shipping speeds up delivery only. Personalization still takes 5 business days.
Will my book arrive by a specific date?
Please allow time for both personalization and shipping. Delivery dates are estimates, so we recommend ordering early for special occasions.
What if my order is delayed or arrives damaged?
Contact us with your order number. For damaged items, include photos of the book and packaging so we can help resolve the issue.
What if I’m not happy with my book?
We’ll remake it at no extra cost. If you’re still unhappy with the remake, we’ll give you a full refund.
How do I request a remake or refund?
Contact us with your order number and tell us what went wrong. Photos are helpful for printing, damage, or personalization issues. Please contact us before returning a book.
Orders
Order Process & Payment
How do I personalize a book?
Choose a book and add the requested details, such as your child’s name and photo. For Custom Stories, tell us about their interests and the story you have in mind.
How long does it take to make my book?
Personalization takes 5 business days once we have all the required details. Shipping time is additional.
What kind of photo should I upload?
Choose a clear, well-lit photo with your child’s face fully visible. Avoid filters, sunglasses, and anything covering their features.
Can I change my details or cancel my order?
Contact us as soon as possible. Once work has started, changes or cancellations may no longer be possible.
Products
About Our Products: Gel Blasters, Ergonomics & More
What makes the books personalized?
Your child becomes the star, with their name and an illustrated character inspired by their photo.
How are Custom Stories different?
Our regular books personalize an existing story with your child’s details. Custom Stories also have a plot created especially for them.
What ages are the books for?
Our collection includes books for children ages 1–12. Check each product page for the recommended age range.
What size are the books?
Our books measure 8 × 8 inches and contain 16-24 pages. Check the product page for available cover options and binding details.
Can I send a book as a gift?
Yes! Enter the recipient’s address at checkout and provide the child’s details when personalizing.

